Questions We Always Get

Anywhere that feels dry: face, hands, lips, elbows, knees, heels and feet. It's especially good on rough areas that ordinary lotions can't keep up with, like knuckles after hand-washing or cracked heels.

Yes, if your skin is normal or dry.

Not recommended for oily or acne-prone skin. Our balm is rich, and on oily skin it can feel heavy and may lead to breakouts.

On normal and dry skin, a thin layer is usually comfortable. If your skin is oily or you get breakouts easily, we suggest using it on your body only: hands, elbows, knees and heels.

A little goes a long way. Warm a small amount between your fingertips and press it into dry areas. It melts into the skin within a few minutes. If it feels heavy, you've simply used too much.

Because it's a pure balm, not a watery lotion. It firms up when it's cool and softens with the warmth of your fingers. Just scoop a little and rub it between your fingertips for a few seconds.

A fingertip-sized amount covers both hands, so a jar goes further than you'd think. If you use it every day on several areas, the Buy 2, Get 1 Free and Buy 3, Get 2 Free bundles are the best value.

It can be used alongside your usual routine. If you use prescription creams or have a skin condition, please check with your doctor or pharmacist first. If you have sensitive skin, try a small amount on one area first.